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Event Booking Policy
Last updated: January 28, 2025
Booking & Reservations
Minimum Guests: Private events require minimum 30 guests
Deposit: 50% deposit required to secure event date (credited to final bill)
Confirmation: Booking confirmed only upon deposit receipt
Quotation Validity: All quotes valid for 14 days from issue date
Partial Deposits: Alternative payment arrangements subject to management approval
Final Numbers: Guest count must be confirmed 7 days prior to event
Guaranteed Minimum: Confirmed count becomes your guaranteed minimum
Billing: Charged based on guaranteed minimum or actual attendance, whichever is higher
Additional Guests: Guests exceeding guaranteed count charged at contracted per-person rate
Maximum Increases: Increases beyond 10% of guaranteed count subject to venue and kitchen capabilities
Pricing & Payment
Per Person Pricing: All packages priced per person
Service Charge & GST: All prices subject to 10% service charge and prevailing GST
Weekend Surcharge: $1,500 applies for Friday, Saturday, and Sunday events (waived for events above $10,000++)
Price Lock: Prices locked upon deposit receipt for confirmed bookings
Deposit Credit: Initial deposit credited to final bill
Final Payment: Balance due upon arrival before service commences
Credit Card Pre-Authorization: Required 48 hours prior for potential overages and incidentals
Payment Methods: Cash, credit card, or corporate billing (subject to credit approval)
NSF/Declined Payments: $50 fee for returned checks or declined payments
Pre-Payment Benefits: 20% discount on à la carte additions when pre-paid
Standard À La Carte: 10% discount on regular menu additions
Volume Discounts: Additional discounts available for 100+ guests on add-on items
Food & Beverage
Menu Selection: Food and beverage selections must be confirmed 7 days prior
Dietary Requirements: Special dietary needs must be communicated 7 days in advance
Menu Modifications: Changes after confirmation deadline subject to administrative fee
Last-Minute Changes: Modifications within 48 hours subject to surcharge and availability
Additional Items: Priced according to current add-on rates
Outside Food & Beverage: Not permitted except celebration cakes (cakeage fees may apply)
Leftover Policy: Due to food safety regulations, leftover food cannot be packed
Beverage Service: Management reserves right to make comparable substitutions if specific items unavailable
Corkage: Complimentary for 1 bottle per 10 guests
Venue & Service
Package Duration: Event times strictly observed as per package selection
Setup: Standard setup time included; additional hours at venue hire rates
Extensions: Charged at pro-rated package rates per hour (minimum 30-minute blocks)
Breakdown: All items must be removed within 30 minutes of event end
Overtime: Additional charges apply in 15-minute blocks after grace period
Capacity Limits: Events must comply with venue's licensed capacity
Operating Hours: Events must conclude within venue's licensed operating hours
Music & Entertainment: External DJs/bands subject to prior approval and sound restrictions
Decorations: No adhesives on walls; open flames require prior approval
Damages: Client liable for any damages to venue property caused by guests or vendors
Valet Parking: $20 per car (optional)
Menu Tastings: Complimentary for qualifying events; standard fees apply otherwise
Rush Events: Events booked with short notice subject to rush surcharge
Alcohol Service & Compliance
Legal Age: No alcohol service to persons under 18 years
Identification: Management reserves right to request ID verification
Responsible Service: Right to refuse service to intoxicated guests
Minor Supervision: Minors must be supervised by guardians at all times
Permits: Client responsible for obtaining any special event permits
Noise Regulations: Client liable for fines resulting from noise violations
Illegal Activities: Immediate event termination with no refund
Staff Conduct: Harassment of staff results in immediate termination without refund
Cancellations & Changes
30+ Days Notice: 50% refund of deposit
14-29 Days Notice: 25% refund of deposit
Less than 14 Days: No refund of deposit
No-Show Events: No refund; full payment required
Rescheduling: Subject to venue availability
Date Change Fee: May incur administrative charges
Multiple Changes: Excessive date changes may result in cancellation of booking
Uncontrollable Circumstances: No liability for events beyond reasonable control (natural disasters, government restrictions, etc.)
Alternative Arrangements: Will work with client to reschedule where possible
Refund Policy: Deposit transferable to future date within 12 months
Liability & Indemnification
Property Loss: Venue not responsible for lost, stolen, or damaged personal property
Personal Injury: Venue not liable except in cases of proven negligence
Third-Party Vendors: Client responsible for all vendor actions and damages
Indemnification: Client agrees to indemnify venue from claims arising from their event
Event Insurance: May be required for events over 100 guests
Credit Card Authorization: Card on file authorized for damages or additional charges
Collection Costs: Client responsible for legal fees if collection action required
General Terms
Service Standards: Management reserves right to refuse service or remove disruptive guests
Photography Rights: Venue may photograph events for marketing (opt-out available in writing)
Menu & Recipes: All intellectual property remains with venue
Reviews/Testimonials: May be used for marketing unless client opts out
Billing Disputes: Must be raised within 7 days of event
Service Issues: Must be reported during event for immediate resolution
Gratuities: Service charge does not include gratuities for exceptional service
Guest Information: Client responsible for accuracy of guest information provided
Privacy Compliance: Guest data used only for event purposes
Marketing Communications: Opt-in basis only
By confirming your booking and submitting deposit, you acknowledge that you have read, understood, and agree to these terms and conditions.
Questions?
Our events team can clarify any policy questions.